Location: Clever Canines, Calgary, AB
Hours: Full-Time (40 hours/week), Monday to Friday
Typical Shift: 6:15 am to 3:30 pm (flexibility required; example: shift could be 10:00 am to 7:00 pm as necessary)
Compensation: $17.50/hour + $1500 annual Health Care Spending Account
Perks: Free on-site parking, discounts on services and products, opportunities for growth within the company 

About Clever Canines
Clever Canines has been a leader in Calgary’s dog daycare and training community since 2005. With nearly 20 years of experience, we pride ourselves on offering a great place to work and a brand-new, beautiful facility. Our reputation for exceptional service is built on the dedication of our team and a commitment to our Core Values: Celebrate, Fun, Gratitude, Growth, and Inclusive.

Position Overview
The Client Experience and Administrative Coordinator plays a vital role in supporting both our Dayschool (dog daycare) operations and our leadership team. This is a dynamic position where approximately 50% of your time will be spent providing a warm, welcoming experience for our Dayschool clients and 50% will be dedicated to supporting the administrative needs of the business.

You will be a key team member, helping ensure smooth daily operations while interacting with clients, promoting special events, managing retail, and assisting in the office. If you love dogs and enjoy a fast-paced, team-oriented environment, this is the role for you.

Key Responsibilities
Lobby & Dayschool Support (Approximately 4.5 hours/day):

·         Open the facility and prepare for the day

·         Greet clients and dogs as they check in for Dayschool

·         Provide facility tours and promote special events, retail items, and training programs

·         Manage the retail area: display products, track stock, reorder as needed

·         Ensure the lobby and hallways are clean and presentable

·         Support the Dayschool team as needed: manage dogs, handle cleanup, and assist during busy times or when short-staffed

·         Remain on your feet and actively handle dogs for the full 4.5-hour shift, ensuring a high level of energy, attentiveness, and care

Office Administration Support (Approximately 3.5 hours/day):

·         Perform administrative tasks, including scheduling staff, class prep, client account management, and posting classes.

·         Answer phones and respond to client inquiries via email.

·         Promote our training classes and daycare.

·         Post to social media and assist with various marketing projects.

·         Support the leadership team with special projects and tasks, such as setting up client accounts, preparing reports, research, and client follow-up.

·         Maintain a clean and organized office environment.

·         Ensure communication between team members and management is efficient and clear.

Qualifications

·         Outgoing and personable: You love interacting with people and making them feel welcome.

·         Customer-service oriented: Exceptional customer service skills are a must.

·         Comfortable around dogs: You are at ease working with all sizes, breeds, and temperaments.

·         Sales-driven: You enjoy promoting products and services that benefit our clients.

·         Strong attention to detail: Accuracy in administrative tasks is critical.

·         Highly organized: You can juggle multiple tasks while maintaining focus.

·         Flexible and reliable: You are punctual and adaptable to changing business needs.

·         Physical stamina: You are comfortable on your feet for long periods and able to handle strong, excited dogs.

·         Excellent communication skills: Both written and verbal communication are strengths.

·         Tech-savvy: You are comfortable with a variety of software platforms (we use about a dozen different platforms, including Canva) and have strong typing skills (minimum 50 wpm).

·         Excellent grammar and formatting skills: You are attentive to grammar, can format documents well, and can consistently use our brand’s voice in communication.

·         Proficient with Macs: Experience with Mac computers, including Pages for word processing and MS Excel for spreadsheets, is preferred. Familiarity with Excel functions and formatting is a plus.

·         Social media savvy: Familiarity with platforms like Instagram, Facebook, TikTok, LinkedIn, and X is an asset, as is the ability to work creatively through these platforms.

Additional Requirements

·         Must have a reliable vehicle, as public transit may not guarantee on-time arrival.

·         Previous experience working with dogs is an asset but not required.

·         Flexibility to work different shifts when business needs change.

Why Join Us?

·         Work in a fun, fast-paced environment where no two days are the same.

·         Enjoy opportunities for growth and advancement within our growing company.

·         Be part of a team that values celebration, growth, and inclusivity.

·         Interact with dogs every day and learn more about canine behaviour and communication.