Name
*
First Name
Last Name
Phone
*
(###)
###
####
Email
*
Do you currently have a dog?
*
Have you participated in a Clever Canines program?
*
Do you have experience in a dog daycare or as a professional dog walker?
If yes, please provide details of your experience.
SCENARIO A: In addition to your daily tasks, three managers from different departments have given you extra projects, each with their own tight deadline. Please answer the following two questions:
Question 1:
How do you keep track of the additional projects that are not part of your day-to-day duties to ensure nothing gets missed?
Question 2:
After organizing your time to include your new projects, you realize you will not be able to complete both your daily tasks and the additional projects. What do you do?
SCENARIO B: A client arrives at the front desk to drop off their dog for Dayschool. The client looks concerned and mentions that their dog has been feeling a bit anxious lately. At the same time, the phone rings, and a delivery for the retail area arrives. Please answer the following two questions:
Question 1:
How do you prioritize each of these tasks to ensure the client feels valued and the other responsibilities are handled?
Question 2:
What actions would you take to follow up with the client regarding their dog’s anxiety to demonstrate good client care?
SCENARIO C: You are updating client accounts in the system when you receive a notification that one of the software platforms used for scheduling is temporarily down. A client calls shortly afterward, wanting to reschedule a class. Please answer the following two questions:
Question 1:
How would you handle the client’s request while managing the temporary issue with the scheduling system?
Question 2:
Describe any backup or workaround strategies you might use to minimize disruptions for the client.
Describe a time when you were faced with a change that you did not understand or agree with - how did you handle it, what was the outcome?
Please explain your customer service experience.
Please share a time when you went 'above and beyond' for a customer (or client) - what was the situation and what did you do that was above the expectations of the role.
Please check off any software and platforms you have experience using (not just familiarity but actual usage in a work setting):
Did you read our company core values (posted on our website)?
If yes, what value resignated with you the most and why?
Where do you see yourself in the next two years?
What do you do in your spare time?
What is your main motivation for securing a position with Clever Canines - why is joining THIS company important to you?
Although the typical hours for this position are Monday - Friday from 6:15 am to 3:15 pm, there will be times when you'll be needed for other hours; the lastest shift will be 10:00 am to 7:00 pm. Is there anything we should know that would affect your availability or commitment to this position?
Do you have a reliable personal vehicle that you will be using to get you to work?
If no, what will be your primary means of transportation and how can you ensure you can commit to being on time for a 6am start, regardless of the time of year?
The Administration salary is $17.50/hr. Does this meet your pay expectations?
If you answered no, what would your salary expectation be?
How did you learn about this position?
saw it on your website
email announcment, sent to me directly
email announcement, forwarded to me by someone I know
Indeed
Kijiji
CalgaryJobBoard.ca
Instagram
Facebook
LinkedIn
Mount Royal University
SAIT
general web search
someone I know told me about it
other
Do you have any questions or concerns regarding the position you are applying for, or anything we should know about?
Why should we pick you - why would you be a great addition to our team - what skills and/or attributes will you bring?
